© 2000-2019 Pinch Gear Inc. - All Rights Reserved

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FAQ

Return Policy 

 

If for some reason you'd like to make a return or an exchange, you have 30 days to do so from the day we shipped your items. Please note, we no longer accept returns for SALE merchandise. All products must be in the original condition, with all tags still attached. For returns, just pack everything back up in the original packaging, affix the self-adhesive return sticker from the invoice onto the box, and mail the whole thing

 

To: Pinch Gear Inc.

ATTN: Returns Department
1802 S.W 22 Street
Cape Coral, Fl 33991  

 

To properly process the return you need to use the packing sticker from the invoice. If you don't have it, make sure you include a note with your name, address, email address, and order number (if available, from the confirmation email), and the reason for your return. 

When we receive the package, we'll issue you a credit to your credit card for the item. We only pay return shipping if the original shipment was damaged, defective or incorrect (wrong color, size, or style). We do not refund gift-wrapping costs. 

If you would like to exchange your item for another size or color, simply indicate what you would like on the return/exchange slip. Provided that the item is available, we will place the original order as a return and then place a new order (using the same shipping and credit card information) with a 10% discount to allot for the return shipping.

 

Pinch Gear Incorporated will not refund items that are purchased with the 50% off for life discount code. Only exchanges will be allowed.

Questions? Comments? Contact us! 
by phone: 1.239.224.0026

 

 

Contact Us

 

Need Assistance? Customer Care is here to help you. To inquire about the products and services found on our website, you may contact us via phone, email or visit our FAQ's page. We are happy to assist you. You can reach us 9am to 5pm Eastern Standard Time.  If you would like to check on the status of your shipment, please login to your account. 

 

WEBSITE / PRODUCT CUSTOMER SERVICE

 

For assistance please call us at:  1.239.224.0026

 

 

RETURNS / ORDER INQUIRIES PINCH GEAR INCORPORATED

 

1200 Pine Island Road

Cape Coral, Florida 33991
USA 

 

CUSTOMER SERVICE HOURS OF OPERATION 

Monday through Friday 9am - 8pm (EST)
Saturdays 10am - 4pm (EST)
Sundays closed

 

Regarding a product you purchased, shipping, or need general assistance, please email us by using the online contact form:  

 

 

Privacy Policy 

 

 

Pinch Gear Inc. protecting the privacy rights of online visitors to our Site. Pinch Gear Inc. also recognizes the importance of protecting information collected about you. While visiting the Pinch Gear Inc. site, we may ask you to register and/or provide information that personally identifies you, including but not limited to any name, address, telephone number, email address, birth date, credit card or payment information, or other information that could be used to contact you or any other identifying information that you may disclose to Pinch Gear Inc. for purposes of interacting with our site, including, for example, when you ask for information, enter a contest, order our products, or download material ("Personal Information"). If you choose to provide Pinch Gear Inc. with your Personal Information, it will permit us to make your use of our site and services more enjoyable. Pinch Gear uses your Personal Information to help you quickly find goods, services, or information on the site. There is a technology called "cookies" which can be used to provide you with tailored information from a web site. A cookie is an element of data that a web site can send to your browser which may then store it on your system. Some Pinch Gear.Com pages may use cookies so that we may better serve you when you return to our site. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Pinch Gear Inc. may also track the domains from which this site is visited and use that data to analyze for trends and statistics for our own internal business purposes. Pinch Gear may also aggregate such information and make it available to others as part of its business, however, Pinch Gear Inc. will not identify you when providing such information. Shopping on Pinch Gear.Com is safe because we use highly advanced technology to make sure your information remains secure. We protect your online order and personal information by using Secure Sockets Layer (SSL) technology. All the data that travels between your computer and our servers is SSL encrypted, and then stored on a computer that's not even hooked up to the Web. To make sure you are accessing a secure server, look at the lower left or right hand corner of your browser window after accessing the server. If you see an unbroken key or closed lock (depending on your browser), then SSL is active. Some versions of browsers and firewalls don't permit communication through secure servers. In that case, you'll be unable to connect to the server so you won't have to worry about mistakenly placing an order through an unsecured connection.

 

Terms Of Service 

 

Please read refund policies in our FAQs section. If you have any doubts please write to our e-mail address. Your use (accessing, browsing, buying, etc.) of this site is your legal agreement to the policies, terms and conditions below. You also agree to comply with all applicable laws and regulations, including exports and re-exports control regulations. If you do not agree to these terms, do not use this site. 

Limitation of Liability IN NO EVENT SHALL THE STORE OWNERS, ITS PARENT, SUBSIDIARIES, OR AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AGENTS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE, OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT THIS COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT THE COMPANY PARTIES MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTIONS LAW IS APPLICABLE TO THIS AGREEMENT